CRM Business Analyst

Roles & Responsibilities

  • To research and document business needs, process, data and requirements to provide clarity to project teams.
  • Work with stakeholders and product owners to agree a pragmatic approach to the project.
  • Create functional, non-functional and technical requirements for each phase.


  • Experience as a CRM BA – 2+ years
  • Experience as a BA – 5+ years
  • Experience with Dynamics CRM /CE implementations
  • Customer experience
  • Knowledge or Dynamics CRM to CE upgrades
  • Research and analytical skills
  • Great organisational skills and to meet deadlines on time
  • Strong communication skills both written and verbal
  • Experience 2 + Years
  • Location India
  • Job Title CRM Business Analyst
  • Job Type Full-Time
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