Unify your retail organizations' back-office, in-store, call center, and digital experiences with Microsoft Dynamics 365 Commerce!

Delivering sales in a retail environment is requiring companies to shift the way they interact with customers. Consumers do their research and want to be educated before making a purchase. Microsoft Dynamics 365 Commerce gives retailers the ability to create insightful shopping experiences across all channels for a higher level of customer engagement and satisfaction.

Commerce Capabilities

Big Picture Financial Insights

  • Close books faster
  • Simplify global financial management
  • Increase profits
  • Improve cash flow

Native eCommerce channel

  • Create engaging and intelligent digital storefronts
  • Connected marketing and commerce platform
  • Centralized management of content, assets, promotions, inventory, and pricing across channels
  • Streamline your business with an end-to-end commerce solution
  • dynamics 365 ecommerce screenshot

Empower Call Center Agents

  • Easily locate customer accounts and related orders
  • Empower customer service staff to answer common order-related questions
  • Printed catalog response tracking capabilities
  • Call center orders are also leveraged by the POS supporting cross-channel fulfillment
  • Supports direct-to-consumer transaction processing

Retail replenishment, out of the box

  • Includes a configurable inventory replenishment engine
  • Requires no integrations with the built-in POS
  • Minimal integrations to an external POS solution
  • Embedded insights and business intelligence throughout

Key Features

Digital Commerce

Streamline your business with an end-to-end commerce solution that scales to your needs across traditional and emerging channels.

Build Loyalty

Use clienteling tools to gain a comprehensive view of your customer and respond to their needs at every level of engagement, based on customer profile.

Omni-channel Experience

Deliver frictionless and unique engagement across online and offline channels while providing choice around modern payment methods and product collection or delivery.

Streamline Operations

Use advanced merchandising, inventory management, and pricing and promotion to innovate, adapt to changing business needs and improve quality of service and customer satisfaction.

Why Microsoft Dynamics 365 Commerce?

Built on Dynamics 365 Retail, Microsoft Dynamics 365 Commerce brings retail in the digital age to the next level.

Streamlining your retail organizations' operations not only gives you the tools needed to more efficiently run your business, it also gives you the proper intelligence and automation to deliver exceptional experiences for your valued customers.

Dynamics 365 Commerce offers a solution for building intelligent digital storefronts and allows for management of content, assets, promotions, and pricing across all channels. Unify physical and digital commerce, and gain a comprehensive view of your customers. Respond to their needs with AI, customer insights, and loyalty programs. Optimize back-office operations and use AI to develop meaningful visualizations for comprehensive analysis of data with the power of intelligence in the cloud.